StapleRun — Help & troubleshooting
Need help with StapleRun? This page provides guidance for common issues and explains how to contact support.
We typically respond to support requests within 1–3 business days, depending on volume.
For assistance, email our support team:
support@staplerun.comPlease include your device type, app version (if available), and a clear description of the issue.
Account & login issues
Ensure you are using the correct email address. If issues persist, try logging out and logging back in.
Missing or unsynced data
Make sure you are signed into the same account on all devices and have a stable internet connection for sync.
Household sharing issues
Only invited users can access shared household lists. Confirm your invitation status with the household owner.
Unexpected behavior or bugs
Refresh the app or restart it. If the issue persists, please report it with steps to reproduce.
For account deletion or personal data requests, please use the dedicated page below:
Account Deletion →Requests may require verification to protect account security.
StapleRun support is provided for application functionality, account access, and data-related issues. We do not provide support for third-party services, devices, or operating system-level problems.
StapleRun does not sell user data. All information is used strictly to operate core features such as shopping lists, syncing, and household sharing.
